FAQs

FAQs

Frequently asked Questions

On this page you will find answers to a range of common questions below. These are grouped into different topics. If you can’t find what you’re looking for please don’t hesitate to contact us via email or online chat - we’re here to help!

 

 

We take great care with regards to food and water. Food is bought fresh the morning of the trek and transported carefully. During treks, water is boiled properly to ensure that all bacteria is killed. Before every trek we check that every guest is healthy and has no serious health problems that could be an issue during the trek.

Transport & Accommodation

How do I get to Bukit Lawang


There are several ways to get to Bukit Lawang. You can check all option on our transport page




Can I book my accommodation through you?


Yes! We have partnered with several guesthouses and homestays in and around Bukit Lawang. You can take a look on our accommodation page. We advertise a selcetion of places to suit everyones budget.




How far in advance do i need to book accommodation?


If you are visiting during high season (June - October), or Christmas and New Year we recommend booking accommodation as soon as you when you want travel. At least 6 months before if want the guesthouse or hotel required. The best accommodation gets booked up very quickly. If left until the last minute, you might be disappointed.





Tours

What is the transport for the tours


For a tours of North Sumatra, we use a private car with a driver which can fit upto 5 people with normal amount of luggage. The car is air-conditioned. For our short tours, 1 or 2 days you have the option of going by motorbike or in a car.




Where do your tours start and finish from?


All our tours start from picking you up at Kualanamu airport or in Medan and will finish there too. If you want to dropping off somewhere or wish to stay in Sumatra after your tour, just let us know before booking and we can arrange dropping you or arranging transport to your next destination




I want to stay in Sumatra after my tour, can you tell with information, booking and transport


Yes we can help with further travels in Sumatra. Just let us know before and we can look into options for you including transport, accommodation and activities




What is the best time to arrive in Sumatra before a tour?


We recommend arriving in Medan airport in the morning on Day 1, as it is a 4-5 hour drive to Bukit Lawang. This will give you time to settle into your accommodation and relax before Day 2. If you have a flight that arrives late afternoon, it is still possible to come to Bukit Lawang but you may arrive late. The other option is to stay in Medan 1 night and the tour start the following morning.




What type of accommodation is offered for your tours?


We offer 3 options for accommodation; budget, standard or luxury. Budget is normally suited for backpacker style people, standard is suited for majority of people and luxury is for people looking for something a little extra, like hot water, more spacious room, outdoor bathrooms, extra facilities etc. We suggest if you are requesting standard or luxury accommodation for a tour during high season, please book at least 6 months before requested dates so not to be disappointed.





Joining a Trek

How do I get to Bukit Lawang


There are several ways to get to Bukit Lawang. You can check all option on our transport page




Can I book my accommodation through you?


Yes! We have partnered with several guesthouses and homestays in and around Bukit Lawang. You can take a look on our accommodation page. We advertise a selcetion of places to suit everyones budget.




How far in advance do i need to book accommodation?


If you are visiting during high season (June - October), or Christmas and New Year we recommend booking accommodation as soon as you when you want travel. At least 6 months before if want the guesthouse or hotel required. The best accommodation gets booked up very quickly. If left until the last minute, you might be disappointed.





Food & Drink

What food is included during a trek?


1 day trek: lunch will be simple, normally fried rice with vegetables and egg, cucmber and tomato. Seasonal fruit will be provided 1 - 6 day treks: Breakfast is provide on the 2nd day and thereafter. Normally pancake or eggs with bread. Lunch is provided, like fried rice or fried noodles. Dinner is a selection of traditional Indonesian dishes. Everything is cooked to suit western tastes so not too spicy!




What if i am Vegetarian, Vegan or have an allergy?


We cater for all of these, please state before trekking. We normally ask during the booking stage. During trekking, the majority of dishes are veggie, or even vegan as coconut milk is used. It can be made vegan without the egg.




What happens if my water runs out during a trek?


We ask all our guests to bring a 1.5 litre bottle of water for trekking. This is normally sufficient for a 1 day trek. Our guides bring a 2.5 litre bottle with them, so if you run out just ask if you can refil. On 2 day treks and more, water is boiled thoroughly at the camp so again just ask for a refil.




What food is included during a North Sumatra Tour?


All food is included for trekking activities. The only food included during a tour would be breakfast from the guesthouse.





Orange Minivan
Local transport to/from Medan to Bukit Lawang
baby orangutan
Baby orangutan playing in the trees
1 Day Trek
We keep our groups small, upto 6 people only
Food in the jungle
Taking a break by a stream to have lunch
heri-trekking-family
Heri taking a family with a 4 year trekking for 1 day
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General Questions

How do I get to Bukit Lawang


There are several ways to get to Bukit Lawang. You can check all option on our transport page




Can I book my accommodation through you?


Yes! We have partnered with several guesthouses and homestays in and around Bukit Lawang. You can take a look on our accommodation page. We advertise a selcetion of places to suit everyones budget.




How far in advance do i need to book accommodation?


If you are visiting during high season (June - October), or Christmas and New Year we recommend booking accommodation as soon as you when you want travel. At least 6 months before if want the guesthouse or hotel required. The best accommodation gets booked up very quickly. If left until the last minute, you might be disappointed.





If you have any more queries or questions please do not hesitate to contact us.

We're happy to answer any questions that you might help

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Contact Louise: 

        sumecoventures@gmail.com

       +447702376539

       +6282274026738

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