FAQs

Frequently asked Questions

On this page you will find answers to a range of common questions below. These are grouped into different topics. If you can’t find what you’re looking for please don’t hesitate to contact us via email or online chat - we’re here to help!

We take great care with regards to food and water. Food is bought fresh the morning of the trek and transported carefully. During treks, water is boiled properly to ensure that all bacteria is killed. Before every trek we check that every guest is healthy and has no serious health problems that could be an issue during the trek.

Orange Minivan

Local transport to/from Medan to Bukit Lawang

baby orangutan

Baby orangutan playing in the trees

1 Day Trek

We keep our groups small, upto 6 people only

Food in the jungle

Taking a break by a stream to have lunch

heri-trekking-family

Heri taking a family with a 4 year trekking for 1 day

We are proud members of Pack for a Purpose, an initiative that allows travelers like you to make a lasting impact in the community at your travel destination. If you save just a few kilos of space in your suitcase and take supplies for the projects we support in need, you’ll make a priceless impact in the lives of our local children and families. Please click here to see what supplies are needed for our project/projects.

If you have any more queries or questions please do not hesitate to contact us.

We're happy to answer any questions that you might help